Thu, 17 Jan 2013 12:45:00 GMT | By Jason Buckland, MSN Money
Success stories of customers who fought back

A fee for paying your bills



Taylor Hall looks at smartphones at the Verizon Wireless store in Draper, Utah. (© George Frey/Bloomberg via Getty Images)
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A fee for paying your bills

Large banks and telcos often charge customers a nominal fee to receive their bills the old fashioned way: through the mail. But U.S. telecom giant Verizon managed the ultimate faux pas in 2011, when it announced customers would be subject to a $2 charge for paying their bills by phone or online. To Verizon’s clients, this was the ultimate face slap, and people spoke up, decrying what they saw as an unfair fee. Verizon listened, and citing “customer feedback,” withdrew the fee within days.

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