Thu, 17 Jan 2013 12:45:00 GMT | By Jason Buckland, MSN Money
Success stories of customers who fought back

Flap about maps



A screen shot showings turn-by-turn navigation using Apple's own maps and Siri in iOS6. (© Stephen Lam/Files/Reuters)
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Flap about maps

With notoriously stubborn leaders like late CEO and founder Steve Jobs, Apple has quite a reputation for its failure to admit a mistake. But after its own foray into maps applications bombed on the iPhone 5 late last year, there was Apple with its proverbial tail between its legs. For the iPhone 5, Apple replaced the standard Google Maps app, which had been used on each earlier incarnation of the touchscreen, with its own maps application – even going so far as to forbid Google Maps from appearing in Apple’s App Store. What followed, though, was a comedy of errors for the Apple maps program, which was found to be rife with glitches. Months of loud groaning from Apple fans followed, and finally the California tech giant relented. To appease popular demand, Apple apologized for its maps app and allowed Google Maps back into the App Store, where it became the most-downloaded free app almost instantly.

* Bing: The best free apps on the iPhone

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