Thu, 17 Jan 2013 12:45:00 GMT | By Jason Buckland, MSN Money
Success stories of customers who fought back

Changing the menu



Tim Hortons Inc. CEO, president and executive chairman Paul House. (© Mark Blinch/Reuters)
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Changing the menu

No fast food chain will ever achieve a 100 per cent approval rating, but Tim Hortons did well to improve its own standing by responding to an online petition demanding the restaurant change its practices. By the spring of 2012, more than 30,000 people had signed a note on Change.org urging the coffee-and-donuts giant to stop the use of overly restrictive cages and crates in the production of its eggs, and to stop the sourcing of meat from farms that use gestation crates for sows. Tim Hortons listened, and while groups like the Vancouver Humane Society continue to urge greater reform, the chain agreed to purchase at least 10 per cent of its eggs from enriched caging systems by the end of 2013. As well, they promised to give preferred status to pork suppliers who have plans to stop using gestation crates.

* Bing: How much does it cost to open a Tim Hortons?

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