How customers changed the minds of companies from Tim Hortons to Apple.
Late last year, you might recall a stirring hullabaloo over changes to the terms of service of Instagram, which suddenly allowed the purchase of user-submitted images by advertisers ... without notice or compensation given to the photographer. The backlash was swift, so bad in fact that Kim Kardashian even threatened to quit using the program. The backlash was so fierce that within days the billion-dollar app reverted to the original terms of service it put in place back in the fall of 2010.
For customers, the Instagram case was a victory, though it hasn’t been the only time the people have spoken. From botched logo changes to reviled new fees, here are a few tales of when shoppers’ rebellions have made companies change their ways.
July 29 (Bloomberg) -- Twitter’s user base is growing at a steady pace as its second-quarter revenue topped analysts’ estimates, sending its shares soa... More July 29 (Bloomberg) -- Twitter’s user base is growing at a steady pace as its second-quarter revenue topped analysts’ estimates, sending its shares soaring more than 20 percent. Estimize CEO Leigh Drogan and Bloomberg's Cory Johnson take a look at the numbers on "Street Smart." (Source: Bloomberg)
Date 10 hrs ago, Duration 4:12, Views 88
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- 3 days – I'm an unpacking MACHINE!
- I need a full month just to figure out where to put everything!
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- NEVER! I still haven't unpacked everything from the last move.